Seasonal Guest Services Representative

The Guest Services Representative will act as the “brand ambassador”, enthusiastically promoting Oakridge Centre, its stores, programs, and services. The Guest Services Representative will report to the Guest Services Supervisor.

Responsibilities:

  • Respond to shoppers’ requests and inquiries via telephone or in-person, responding in a professional, knowledgeable, and friendly manner
  • Maintain a thorough knowledge of the centre’s services, stores and locations, merchandising, and upcoming special events and promotional services
  • Develop and maintain strong relationships with retailers and educate on the centre’s services
  • Proactively seek opportunities to create memorable customer interactions, going above and beyond to assist customers and provide exceptional service
  • Comply with the roof access, loss and found, and wheelchair/walker/stroller sign-out procedures
  • Support the centre’s gift card program, including handling cash, credit and Interac payment, and reconciling receipts
  • Complete administrative tasks and conduct all service functions related to the Concierge desk
  • Assist with promotional and special events as required
  • Provide gift wrapping for customers and assist with other related duties

Experience and Qualifications:

  • Experience in a similar position with exceptional customer service skills
  • Positive and friendly “Customer First” attitude
  • Excellent oral and written communication skills
  • Strong organizational, planning, and time management skills
  • Strong attention to detail and problem-solving skills
  • Ability to prioritize workload and handle competing priorities and deadlines
  • Ability to work in a fast-paced environment and multi-task while maintaining a high level of professionalism
  • Experience with Microsoft Office (Excel and Word)
  • Flexible schedule and with ability to work weekends and holidays; minimum 10 hours per week
  • Additional Language: Mandarin is preferred